Here are answers to some of our most commonly asked questions. If don’t see the answer you need, please email us on bondiwash@alemapro.ch

Where do you ship Bondi Wash products?
The bondiwash.ch website only ships to valid addresses in Switzerland and Liechtenstein.

If you are a resident of any other European country please visit the European website: bondiwash.eu to purchase Bondi Wash products.
If you are based in Australia and New Zealand or other international countries please visit: bondiwash.com.au

Please note that some delays may occur for international shipments due to limited air capacity and flight cancellations due to COVID-19.

Our Swiss warehouse is located in Bischofszell (TG). There may be slight delays in shipments, however most orders will be prepared and shipped within 24 hours of receiving your order (during business days). We use Swiss Post services and deliveries take 1 to 2 business days.

How much does it cost to ship to Switzerland and Liechtenstein?
The processing of the order, packaging, shipping and delivery of an order unfortunately have a cost. There is the shipping material (box, packaging material, tape), the staff and finally the shipping provider. So we can't avoid these costs but we still try to charge you as little as possible. So we ask you only a contribution of 1.00 Chf in addition to the standard shipping costs of the Swiss Post. But for orders over 70.00 Chf shipping is free!

Below are the current shipping costs:

• PostPac Economy (B-Post): For all orders the current shipping cost is 7.00 Chf + 1.00 Chf for handling = 8.00 Chf (incl. VAT).
• PostPac Priority (A-Post): For all orders the current shipping cost is 9.00 Chf + 1.00 Chf handling = 10.00 Chf (incl. VAT).

How long will it take my order to arrive?
Orders leave our warehouse within 24 hours from when the order was placed. In the case of orders placed on Saturday, Sunday or other holidays, orders are processed on the next business day. Generally, orders are delivered within 2 days throughout Switzerland. Shipment tracking numbers will be sent via email once the parcels have left our warehouse and the status of deliveries can be followed via the La Posta website.

For most deliveries, COVID-19 does not affect our packing or shipping times, but during certain times of the year (Christmas holidays, National holidays, etc.) deliveries may be delayed due to the increased workload that we and/or the shipping provider (Swiss Post) might face.

Do you offer a very fast shipping method, like next day or within a specific time?
We currently offer only two shipping modes:

PostPac Economy (Two business day delivery, Monday through Friday).
PostPac Priority (Next business day delivery, Monday through Friday).

If you would like to receive your purchase faster contact us by email at bondiwash@alemapro.ch before placing your order and we will give you a quote.

Can I pick up my order at your office or warehouse in Switzerland?
No, unfortunately it is not possible to collect from our offices in Switzerland.

What payment methods do you accept?
The payment methods available today are:

• PayPal account and credit cards via PayPal (Visa, Mastercard, Amex) - Debit cards are not accepted.
• Credit Cards via Stripe service (Visa, Mastercard, Amex) - Debit cards are not accepted.
• TWINT
• Bank/post transfer

In the case of bank/post transfer, you can pay free of charge using your e-banking system or at the bank/post office using the following information:

Bank: PostFinance
Account number: 65-115202-9
Account holder: Alema Professional GmbH
SWIFT: POFICHBEXXX
IBAN: CH70 0900 0000 6511 5202 9

Please note that if you choose to pay by bank/postal transfer the shipment of your order will be delayed until the payment is received in our bank account.

Can I request a refund? How do I do that?
We will happily refund your order if you would like to return the goods for any of the following reasons:

1. originally defective
2. purchase error
3. expiration date less than 3 months after receipt of goods

Returns must be made within 7 days of receipt of goods. Beyond this deadline we do not accept returns and do not issue refunds.

Please notify us by email (bondiwash@alemapro.ch) and then send the products you wish to return to the following address:

Alema Professional GmbH
PRODUCT RETURN
Neuhofstrasse 6
CH - 8630 Rüti (ZH)

We will send you a refund once we confirm that the products have not been used or damaged.

Shipping costs for returns are the responsibility of the customer.

What if I want to exchange a purchased product for a different product?
We are happy to exchange your order for something else. Please notify us by email (bondiwash@alemapro.ch) stating which product you would like to exchange and then send us the product you would like to exchange to the following address:

Alema Professional GmbH
PRODUCT EXCHANGE
Neuhofstrasse 6
CH - 8630 Rüti (ZH)

The products to be exchanged must be unused and returned undamaged.
Shipping costs for product exchanges are the responsibility of the customer.

What happens if I entered the wrong address with my order?
Please always make sure the address is correct when you place your order. If you think the address is incorrect, please email us immediately at bondiwash@alemapro.ch and we will do our best to help you. However, once the order has left our warehouse we cannot intercept the shipment and redirect it. If the shipping manager fails to deliver the order it will normally be returned to us within 2-3 business days. At that point we can re-send your order to the correct address you may have given us. If the order is not returned to us the package is considered lost and we can not make any refund because shipments are not insured.

Can I have my parcel gift wrapped or a card included?
We are sorry but we do not currently handle gift wrapping.  

Can I amend my order after it has gone through?
If your order is still being processed and has not been delivered to the shipping manager you can edit it. But you must email us at bondiwash@alemapro.ch immediately. Once the order has been taken over by the shipping company no changes to its contents are possible anymore.

Can I use multiple discount codes in the one order?
No, only one discount code can be used per order.

Are Bondi Wash products safe for children/pregnant women/sensitive skin?
Yes, Bondi Wash products are all designed to be gentle on sensitive skin. However there is always a risk that skin may react to even the most natural ingredients. If you have concerns about a potential reaction, we suggest testing a small amount of product on a patch of skin and waiting 24 hours to ensure that there will no be reaction with more extensive use. If irritation does occur, please rinse with water and discontinue use. 

We fragrance our products with essential oil blends (never synthetic fragrance).  Each blend contains 6 or more essential oils. Concentration of any one essential oil is low. Products are safe to use on babies (although we suggest over 1 month) and pregnant women.

Which Bondi Wash scent should I choose?
We spend a lot of time and energy developing fragrances we think people will love. Fragrance though is very personal and we never like to recommend. 

We can tell you that our fragrances are unisex and widely popular.  

Fragrance will affect emotions, mood and energy levels, which is why we have developed a variety of scents. Our Scent 1, Tasmanian Pepper & Lavender, is designed to calm and relax; Our Scent 2, Sydney Peppermint & Rosemary, has a cooling, refreshing effect; and our Scent 3, Lemon Tea Tree & Mandarin, will energise and uplift. Fragrance 6 ‘Fragonia & Sandalwood’ will ground and calm.  Fragrance 7 ‘Paperbark & Lemongrass’ is specially designed for dogs, however many humans like the scent are welcome to use the products – they are human quality.

Head to our Ingredients page to find out more about our unique Australian fragrances.

Some people choose different scents for different rooms.  For example, you could try the Sydney Peppermint & Rosemary in the bathroom, the Tasmanian Pepper & Lavender in the living room and the Lemon Tea Tree & Mandarin in the kitchen. 

What percentage alcohol does the Hand Spray have?
Our Hand Spray has less than 10% alcohol.  It is one of the key features of it - it will be much less drying than traditional hand sanitisers, yet still meets the independent testing standard 'kills 99.99% of germs'.

Which independent lab test standards do the products meet?
Many of our products have been independently lab tested against both bacteria and influenza.  These tests are also undertaken in markets where we sell the range as local testing is always required to make these claims.

• Bench Spray - kills 99.99% of germs
• Hand Spray - kills 99.99% of germs 
• Mist Spray - kills 99.9% of germs 
• Yoga Mat Spray - kills 99.9% of germs
• Travel Spray - kills 99.9% of germs

What is “Bench Spray” and how do I use it?

Our Bench Spray is an all-purpose cleaning product that can be used to clean any surface in any room of the house. We use the Bench Spray all over the house, not just in the kitchen.  It has been tested and safe to use on many surfaces – caesarstone, timber, granite, laminate, stainless steel, plastic and glass.  We always recommend following the usage instructions – spray and then wipe clean with a damp cloth.  It is safe to use on marble if you follow these instructions.  It is a very gentle cleaner but you’ll find it works.  Feel free to try it on other surfaces (test first).  We have successfully cleaned leather, fabric, soft furnishings and removed stains from concrete with the Bench Spray.

Our Bench Sprays also meet the independent lab test standard ‘kills 99.99% of germs’.

Our products combine the antibacterial properties and fragrance of Australian botanicals with a mix of other essential oils and natural ingredients to be effective  without the need for harsh chemicals.

Are Bondi Wash products anti-bacterial?
Yes, each Bondi Wash scent has been designed around an anti-bacterial Australian bush oil.  Independent lab tests have confirmed the Bench Sprays and Hand Spray meet the standard ‘kills 99.99% of germs’ and the Mist Sprays and Yoga Mat Sprays meet the standard ‘kills 99.9% of germs’ or higher. 

I would like to try Bondi Wash before buying a full bottle. How can I do that?
Our Trios are a great way to try out the range if you are new to Bondi Wash.  You can also purchase our sachets for selected products.

Are Bondi Wash Products tested on animals?
No, Bondi Wash products are not tested on animals (only our natural, non-irritating Dog Range which is tested on local dogs with sensitive skin).  We are firmly against cruelty to animals.

Aside from the natural product range products, how else does Bondi Wash support the environment?
We donate to the global charity WWF (World Wide Fund for Nature).  We choose WWF due to the wonderful work the organisation does in protecting animals and their habitats.  In Australia for example, deforestation has caused the loss of more species than in any other country in the world.  WWF work actively to protect and restore this natural habitat to ensure this devastation does not continue. If you'd also like to support this worthy and well-run organisation, please click here. 

Do Bondi Wash products contain sulphates or parabens?
No, Bondi Wash products are all completely sulphate and paraben free. At Bondi Wash, our goal is to create the most natural products possible using only high-quality ingredients. For example, the non-paraben preservative system used in our Bench Spray, Floor Wash and Mist Spray is Sodium Benzoate/Potassium Sorbate which is food grade and constitutes less than 1% of the product. More information can be found on our Ingredients page and in our series on ‘Ingredients’ in our journal.

Where are Bondi Wash products manufactured?
We work with high quality Australian manufacturers for all our products.  All products are made by manufacturers with extensive experience using professional quality control to ensure products are shelf-stable and formulations are uncontaminated and consistent.

What if my pump or trigger breaks?
Very occasionally triggers or pumps will fail.  Please email us and we will arrange a  replacement top (bondiwash@alemapro.ch).

Is Bondi Wash an Australian company? What about Alema Professional?
Yes, Bondi Wash is fully Australian-owned.  Our ABN is 37 163 733 337.  Alema Professional GmbH is a Swiss based company that is involved in the import and distribution of cosmetic products and operates this online store on behalf of Bondi Wash.

Are Bondi Wash products organic?
Organic is fast becoming a trendy word that many companies are using regardless of what’s inside their products.  At Bondi Wash, where we can source organic ingredients we do.  But many of the ingredients we source for our products are not available with organic certification.  It is for this reason that we don’t label our products ‘organic’ – we felt it was misleading to the consumer.  

Does Bondi Wash use palm oil?
Currently only our Hand and Body Washes and Lotions contain a very small percentage of sustainably sourced palm oil.  We try to avoid palm oil in our formulations.

Are Bondi Wash products vegan?
All Bondi Wash products are vegan except the Purifying Night Balm and the Lip Balm which contain beeswax.

Are Bondi Wash products gluten free?
Yes, Bondi Wash products are safe for coeliacs.

Any other questions?
Please always feel free to contact us with any questions - bondiwash@alemapro.ch.